CRM as a Marketing Attitude Based on Customer’s Information
نویسندگان
چکیده
This paper explains one of the most useful regulations in relation with managers and customers known as “CRM” . ”CRM“ is an acronym which is comprised of three main words , “CUSTOMER” , “RELATOINSHIP” & “MANAGEMENT” .”CRM“ includes all aspects of the exchange with customers and make whole elements within an organization relevant which are in relationship with customers .one of the most important rules in “CRM” is 4P formula .4P is an abbreviation which is combined of “PRICE” , “PRODUCT” ,”PROMOTION” & “PLACE” .Customer life time value ,“CLV” , is one of the possible tools to measure this relationship .
منابع مشابه
A Model of Customer Lifetime Value Consider with Word-of-mouth Marketing Value
With the rapid development of IT technology and fierce competition of market, the customer relationship management(CRM) has gained its importance in the market. Companies have attached importance to acquiring and retaining the most profitable customers. So calculating customer’s value is a significant segment for every effective CRM. Many researches have been performed to calculate customer’s v...
متن کاملA Dynamic Model for Valuing Customers: A Case Study
To support personalized marketing, it is necessary to identify an individual customer’s true value. Various researches on customer value have conducted under the name of Customer Lifetime Value (CLV), Customer Equity, Customer Profitability, and Lifetime Value. In this paper we present issues of calculating individual customer’s lifetime value to deploy more personalized CRM activities. We prop...
متن کاملA Stochastic Approach for Valuing Customers: A Case Study
The more competition among industry participants severe, the more companies try to retain their customers and acquire new customers from their competitors. To gain competitive advantage, many companies are adopting and deploying more refined and sophisticated Customer Relationship Management systems. In the marketing area, a personalized marketing paradigm has already been infiltrated into our ...
متن کامل“Adaptive” Learning and “Proactive” Customer Relationship Management
CRM is about introducing the right product to the right customer at the right time through the right channel to satisfy the customer’s evolving demands. Ideally, it should follow the development of each individual customer and develop integrated multi-segment, multi-stage, and multi-channel CRM decisions in order to maximize the total customer lifetime profit. However, most existing CRM practic...
متن کاملOptimizing the Marketing Interventions Mix in Intermediate-Term CRM
W provide a fully personalized model for optimizing multiple marketing interventions in intermediateterm customer relationship management (CRM). We derive theoretically based propositions on the moderating effects of past customer behavior and conduct a longitudinal validation test to compare the performance of our model with that of commonly used segmentation models in predicting intermediate-...
متن کامل